Maintaining accurate and updated information during airport construction is crucial, as the changing environment can be confusing and unfamiliar to both frequent travelers and new visitors. Effective navigation tools like GoodMaps help mitigate these challenges by providing real-time updates, ensuring passengers can navigate through construction zones efficiently and with reduced travel anxiety.
How do I manage temporary tenant closures and changes?
Use GoodMaps Studio to manage closures and updates in real time. You can enable or disable tenant shops and restaurants, update names, and modify POIs. These changes instantly reflect on the app, website terminal maps, and all translations.
How do I add menus, websites, hours, and other details for each tenant?
In GoodMaps Studio, each point of interest has an extended description field where you can add menus, websites, opening hours, and more. Updates are reflected in real-time – adding information for 10 tenants takes about 10 minutes.
How do I manage out-of-service elevators, escalators, and stair access?
Use GoodMaps Studio to disable elevators, stairs, and escalators in real time, ensuring accurate step-free routing. Airports can access GoodMaps Studio on an iPad to update pedestrian pathways on-the-go.
How do I adjust routing for temporary walls, stairwells, or concourse navigation changes?
Submit changes via the mapping.revisions@goodmaps.com ticketing system with a map screenshot and scheduling details. Updates will be completed within 1–2 business days (or as scheduled). The GoodMaps mapping team will adjust the routing network to ensure proper passenger directions during path changes.
How do I add new points of interest like parking garages, hotels, or check-in counters?
Submit the location and name of the new point of interest to mapping.revisions@goodmaps.com.
What changes require a GoodMaps rescan?
Major updates, such as terminal refurbishments or new construction, typically require a GoodMaps site visit. Rescans are planned within your budget over multiple years. For example, PDX has a 5-year contract that includes rescans throughout its construction period.
What areas can I rescan using mobile scanning?
Starting in July 2025, you can rescan areas up to 40,000 square feet – such as tenant spaces or security updates – using an iPad or iPhone. The scans can then be shared with GoodMaps for integration into your map.
Are rescans included in my yearly license?
Yes. GoodMaps includes annual rescans for up to 10% of your terminal’s square footage.
How much do rescans cost during construction?
Costs vary based on the size of the area being scanned or rescanned.
How do I update translations for POI names and descriptions?
GoodMaps Studio offers an AI translation tool that translates point-of-interest names and descriptions into 18 languages.
