We know that many onboarding experiences try to cover everything in a single call. At GoodMaps, however, we’d rather give you the time to work through everything at your own pace, which is why the steps and resources outlined below are designed to guide you whenever you need them. That way, you and your team can focus on the parts that matter most to you, share specific sections with anyone who needs them, and come back to this email whenever you need a refresher.
What You Now Have #
You now have three main components working together:
- A web map for your venue that visitors can use in their browser and that you can embed on your website or event pages.
- Mobile app coverage for your venue (iOS and Android), giving visitors accessible, turn‑by‑turn navigation in your building.
- GoodMaps Studio, your map management tool, where you can review and update destinations on the map.
Over the first two weeks, most customers find it helpful to:
- Assign Map Editors and Asset Managers in Studio.
- Test at least 5 everyday routes in the app and note any issues.
- Place your web map link on at least one public page (for example, your visitor information page).
And don’t worry – the sections below show you how to do each of these.
Connect: Your Key Resource #
To make things easy, we’ve grouped the most important articles for you in this knowledge hub. From here, you’ll find:
- Your Map Is Ready: Validating, Training, and Next Steps – explains your validation window, what to check, and how to send revision requests or feedback before and after launch.
- Editing a Destination – shows how to search for a destination, open it, and edit names and descriptions so your map reflects your venue accurately.
- Managing Users – walks you through inviting colleagues as users and managing their access.
- How to Access Tutorials – shows staff and visitors how to run in‑app tutorials to learn check‑in, routing, and other features.
- Sending Diagnostics – explains how to submit diagnostics from the app when something looks off, so our team can investigate.
- Promoting the Availability of GoodMaps at Your Venue – helps you decide where to place links, QR codes, and signage, and how to talk about GoodMaps to visitors
- Anticipated Mode of Operation and Recommended Best Practice – describes how GoodMaps is typically used day to day: who benefits most, how staff support visitors, and what a successful ongoing setup looks like.
Getting Set up in Studio #
As your Studio Admin, you can:
- Sign in to Studio and take a quick look at your map.
- Use the destination editing guides to update names, descriptions, and other details so they align with your building.
- Review and, if needed, adjust your routes so the app reflects how people actually move through the building, using the Adjust Routes guide in Connect.
- Open the Users section in Studio and follow the Managing Users article to invite the colleagues for access to the GoodMaps app.
- If you would like someone provided with Studio access, you can email support@goodmaps.com.
This gives you a small core team who can help keep your map accurate and make the most of the app and web map.
Validating Your Map (The Next Two Weeks) #
The validation period is your chance to make sure the map matches what people actually experience in your building, with our team on hand to support you. For the first two weeks we prioritize updates and questions from newly launched venues like yours, so this is the best time to lean on us for faster, more focused help.
After that, we’ll still be here for you, but responses may take a little longer, so it’s worth making the most of this window while everything is fresh.
Over the next two weeks, most customers:
- Organize who their primary Studio map owner and backups will be to keep destinations up to date.
- Pick a handful of everyday routes to test (e.g., entrance to reception, reception to restrooms, key amenities, accessible entrances).
- Walk those routes using the app and note anything that doesn’t feel right: missing destinations, confusing routes, outdated names, or accessibility concerns.
Your Map Is Ready is your main guide here. It explains how to:
- Structure your validation (what to test and how often).
- Send revision requests for things like destination names or missing POIs.
- Use diagnostics and feedback channels so we can help you smooth out any issues.
You can do all of this self‑serve with the articles and videos we’ve already prepared. However, if something is unclear, you’re always welcome to reach out – it’s not a problem to let us know.
Navigating Changes and Construction #
If you have ongoing or upcoming construction (temporary closures, out‑of‑service elevators, new walls or paths), we want your map to reflect that as well as possible.
Our construction guidance covers:
- How to represent temporary changes in the map.
- How to think about routing when parts of the building are blocked.
- How and when to plan rescans or more permanent updates.
When you have construction or layout changes to share, use the contacts and revision flow described in Your Map Is Ready and in Enhancing Navigation During Construction so our mapping team can help you keep things accurate.
Making GoodMaps Visible to Your Visitors #
Once you’re comfortable with the map and core routes, the next step is helping visitors discover it:
- Use our web maps and Embed Interactive Maps on Your Website guidance to link or embed the web map on their website, event pages, and internal portals.
- Follow Promoting the Availability of GoodMaps at Your Venue to decide where to place QR codes, physical signage, and staff scripts (for example, “If you’d like directions, you can use our GoodMaps navigation app…”).
- Refer to our launch and success guidance for ideas on initial announcements and understanding usage over time.
All of this is meant to be easy to copy and adapt, so you don’t have to write everything from scratch. And if you do need anything from us, remember you can always reach out and ask.
If You’d Like a Guided Session #
Many customers are happy to use this Connect knowledge hub to get going on their own, and they never need a one-on-one orientation call.
However, you might prefer a working session where we:
- Walk through the key articles together.
- Edit a destination live in Studio.
- Run an app tutorial and submit a test diagnostic.
- Talk about any construction or special scenarios at your venue.
If so, you can book an optional call at a time that suits you, just email GoodMaps at support@goodmaps.com.
Think of it as a friendly hand‑holding session if you’d rather someone walk you through it live, not a requirement you have to squeeze into everyone’s calendar.
Support and Ongoing Questions #
If something doesn’t look right or you have questions, please:
- Use the Sending Diagnostics steps to submit diagnostics from the app when you see an issue.
- Email our support team at mapping.revisions@goodmaps.com with screenshots and a short description of what’s happening.
We’d much rather hear from you early and often than have you worry you’re bothering us. Keeping your map accurate and useful is a shared job, and we’re here to help.
Thanks again for partnering with GoodMaps. We’re excited to see how you and your visitors use the platform.